Frequently Asked Questions

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Related to our Service

What is Madinah Quran Academy (MQA)?
“Madinah Quran Academy” (MQA) is a dawah project run by the Islamic Students of Madinah, with an aim to promote the learning of Qur’an throughout the World.

It is an Online Qur’an Academy, dedicated to promote the correct learning of recitation and memorization of the Glorious Qur’an, through use of Internet Technology in conducting live classes which are supervised by Qualified & Certified Qur’an Tutors from around the world.

The Academy is also under the supervision of Scholars in order to maintain strict Shari guidelines and learning system.

How are the classes conducted?

Alhumdulillah, we have one of the best educational portal system to carry out our classes. We do not use common software like skype etc which requires installation on both sides thus giving trouble to the students and making it difficult for those who are not technically sound in computers.

We make it easy for our students to log into the online class. They just click on a URL/link to log into the class using username and password. Once clicked, it takes them to a virtual classroom like portal where they can not only see white board, but also see the tutor via camera and chat with him both verbally as well as through text messaging. They can also see the list of other students in the class and hence listen to them while tutor takes their session.

Our portal enables synchronous distance learning with tools like real-time virtual classrooms with multi-way audio, up to 6 live video streams, integrated chat, online whiteboard, application sharing, file transfer, breakout rooms, and more. Some of the features are:

  • Upto 6 live video streams: Have face-to-face interactions with your remote Tutor and conversations without echo, even without headsets.
  • Easy and effective text chat: Get personal attention from your remote Tutor in one-on-one or group chat.
  • Whiteboard tools to draw naturally: Write in English, Arabic, Spanish, or whichever language you speak; Use symbols, draw using the drawing tools, and flip among multiple whiteboards.
  • Easily upload on the fly: Share PowerPoint slides, documents, web pages, and even your desktop with remote Tutor in real time. Share YouTube videos synchronously.
  • Breakout sessions and recordings: Students can comprehend difficult concepts and collaborate with their peers through discussions in breakout rooms or watch recordings of live classes.
What do i need to get ready for the class?

You need a Laptop/Desktop (PC), a high speed internet connection, a good headset with mic and pencil/pen with a notebook.

Laptop or Desktop: It can be of any average configuration. We prefer IE (internet explorer) browser for our classes. However, our portal works perfectly with all common browsers like firefox, chrome etc. Please ensure that your browser has no issues before starting your classes.

High Speed Internet Connection: We advise you to have internet connection of no less than 4 MB speed (although 1 MB also works well). This shall ensure proper and smooth flow of the class. If you have intermittent connection problem then please resolve it before you start your classes. Bad connection leaves bad impression of both the Academy and the Tutor. But the worst part is that you tend to loose interest in learning Quran.

Headset and Mic: A good headset with mic is another vital thing necessary for your online classes. We advise you to buy a new one so that there is no unnecessary interference due to loose/worn-out wire etc while conducting the classes.

Pen/Pencil and Notebook: Having a pencil/pen and a notebook is a very good habit while attending these classes. This shall ensure that you make a note of all the important rules of Tajweed, Makharij etc.

How do i get started?

To Join our Academy, the procedure is very simple.

Kindly go to http://madinahquranacademy.com/registration/ and fill out the web application form, separately for each candidate, (filling in the details of only the candidate who shall study with us and not others e.g. parents, friends etc). Once you submit, your application shall be processed and if accepted, you shall receive a mail of acceptance from us. Then upon finalizing time slot with you based on seat availability, we shall initiate a TRIAL class for you so that you can check our entire class setup and then decide whether to Join us or not.

If you decide to join us, then you must intimate the admin by emailing him and simultaneously make the fee payment for that month along with the registration fee. The fee payment link is available at http://madinahquranacademy.com/fee/.

Once we receive the fee payment for the current month, we shall confirm your Admission. Inshallah!

What is duration of each class? Does student get one-on-one session?

Yes, of course! Each student gets 30 minutes of one-on-one time with the Tutor. Each Class shall be of duration 30 minutes. Inshallah!

Note: The one on one time duration may be lesser for people asking for discounts in the fee. This 30 mins duration does not hold good for those who are availing discounts in fee.

What is duration of complete Recitation or Memorization course?

The duration of Quran learning entirely depends on an individual. We cannot define a particular time line as general time duration because the ability to learn varies from person to person.

If a person wants to learn Recitation of Qur’an only, then it might take about 6 months to perfect it. If a person wants to learn Recitation and complete the entire Quran recitation with Ustadh, it might take about an year or more.

Similarly, if a person wants to Memorize Qur’an, the length of duration varies from person to person. Some take 2 years to memorize entire Quran while others might take 4 years or more. A young child on an average memorizes the entire  Qur’an within 3 years. An adult might take more time.

So we cannot define a time duration for either courses. Nevertheless, Just get started with your Quran learning and inshallah you will adjust automatically and know your own milestones. Your Ustadh shall be of great help in setting your milestones. Inshallah.

Where are the tutors from & which languages do they speak?

Our Quran tutors are from different parts of the world, of varied origins, speaking different languages and hence catering to respective students. Based on your preferred language and location, we arrange for a tutor who is best suitable for you. Inshallah

I want Qur'an Tutor who is of Arab origin only and who speaks Arabic!

The concept of “Arab Qur’an Tutor is better than Non Arab Qur’an Tutor” is a big misconception.

Qur’an learning has nothing to do with one being Arab or Non Arab. Do we believe that Allah has done injustice to the Non Arabs by making them inferior in Qur’an learning compared to Arabs? Absolutely not! In fact, most of the Qur’an Tutors even in Arab world are of Non Arab Origin. The Prophet’s Masjid is filled with Qur’an Tutors who are not of Arab origin. Many excellent hufaaz and Qaaris are Non Arabs. Even the mashaykh who teach in various Islamic Universities are of Non Arab origin. Do you know the one who prepared Arabic syllabus for Islamic University of Madinah is a Non Arab? Do you know the best book on Prophet’s (pbuh) seerah is by a Non Arab?? We can go on quoting how much Non Arabs have excelled over Arabs in the field of Islam. So kindly remove this misconception from your mind that Arab Qur’an Tutor is better than Non Arab Qur’an Tutor. What you need is a Tutor who teaches you correct Qur’anic learning and whose makharij, Tajweed or Qirat is excellent.

Why does MQA charge fee? This service should be absolutely free!

The following are the two main reasons why we do not keep this service for free:

Firstly, Our Academy is a Non-Commercial setup established by Islamic students of Madinah, with an aim to promote learning of Quran throughout the World. In order to sustain the Academy, lowest possible fee structure has been worked out, mainly to pay off monthly expenses like Tutor salaries, resources costs etc. We also provide 20% scholarship seats for New Muslims (reverts) who study completely free. Hiring quality tutors is very expensive and we cannot compromise in quality. We would go bankrupt if we don’t charge fee from students as we have to maintain the Academy and without resources (which don’t come for free) it would close down. Don’t you think it is better to have a Quran service which charges fee rather than having no Quran service at all?

Secondly, Students would not take the classes seriously if offered for free (This is our years of teaching experience). Moreover, many students also feel awkward and uncomfortable that they were taking so much of our time and effort and not giving anything in return (in terms of value for time).

The pursuit of knowledge requires some level of commitment and sacrifice. Whether it’s scholars of the past leaving their families and traveling great distances to seek knowledge or students of today submitting tuition – some level of commitment and sacrifice is necessary to keep you focused throughout this journey.

Rest Allah knows of our affairs!

Related to Fee & Payments

Can i get a discount as i cannot afford the fee?

Our Academy is a dawah project run by Islamic students of Madinah, with an aim to promote learning of Quran throughout the World.

In order to sustain the Academy, lowest possible fee structure has been worked out, mainly to pay off monthly expenses like Tutor salaries, resources costs etc. We also provide 20% scholarship seats for New Muslims (reverts) who study completely free. Hiring quality tutors is very expensive and we cannot compromise in quality. Hence, we regret that we cannot provide any discount in fees. Rest Allah knows of our affairs!

The pursuit of Islamic knowledge requires some level of commitment and sacrifice bearing in mind the great rewards in return in Akhirah. Whether it’s scholars of the past leaving their families and traveling great distances to seek knowledge OR students of today who spend financial and physical effort; some level of commitment and sacrifice is necessary to keep you focused throughout this journey.

What payment system do you use to receive fee?

Currently, we use paypal as the primary payment system to receive the student fee. As an alternative, we also accept fee through transfer to our Bank Accounts (Saudi or Indian only).

Since paypal is one of the largest and most easiest forms of online payment system, most of our students find it easy to pay their fee through it. A student may pay either through a paypal account or by using a credit/debit/cash card.

Unable to pay because i don't see my country in the list on the paypal payment page?

Paypal is available in most of the countries around the world. Here is the list of countries to which Paypal caters its service: Paypal Countries list

If your country does not appear in the countries list of Paypal, then you won’t be able to pay us through the online payment system. In such a case, please email to admin@madinahquranacademy.com and ask for alternative payment method (which most probably would be direct account transfer).

I am in India and I am unable to pay

Please be advised that if you are in India and trying to pay through Indian credit/debit/cash card or Indian paypal account, then you will not be able to pay to us due to reasons best known to Paypal.

For Indians, Direct online account transfer facility is available. Please get in touch with us on admin@madinahquranacademy.com to get account details.

I am in Nigeria and I am unable to pay?

Paypal is available in most of the countries around the world. Here is the list of countries to which Paypal caters its service: Paypal Countries list

If your country does not appear in the countries list of Paypal, then you won’t be able to pay us through the online payment system. In such a case, please email to admin@madinahquranacademy.com and ask for alternative payment method (which most probably would be direct account transfer).

Is it important to enter name & email during the payment process?

This is very important because it is only through the name and email id mentioned during the payment process that we can identify for whom the payment has been done.

Do not forget to mention the same!

Why am I receiving fee reminders even after paying it?

We apologize for this trouble. Generally fee reminder mails are sent to all the students at once. But we do mention in the mail that those who have already paid their fee, they may ignore the mail. Therefore, in case you have paid your fee and still receiving fee reminders, please ignore them!

Related to Technical Issues

How to check if my computer meets basic system requirement?

A system test can be done by going to the following link to ensure that your system meets the basic technical and Internet connection requirements to successfully run classes.

Click Here to go to the link

Please note that the Internet speed is not always the same at any given time, so it might be possible that at the time of the test it show good results but at the time of the actual class you might face some difficulties due to slow internet speed.

I can't hear properly or there is a lag/dropped words in the voice or jerky video?

Lag or dropped words in the voice occur due to slow Internet connection or high CPU usage.

  • Check speed of your Internet connection.
  • Close a few or all applications that you don’t require in the class to free system memory.
  • Try with different browser e.g.: Mozilla Firefox, Internet explorer or Chrome.
  • Do not download stuff, watch YouTube videos, update Windows/ Anti-virus software nor do any other activity which requires internet access while you are attending the classes to ensure a smooth connection between your pc and the class server.
No one can hear me?
  • Test your microphone in audio tests; make sure your mic is plugged in and is working.
  • Check your microphone is not muted.
  • Ensure if the speakers are unmute and level of volume is sufficient.
  • Try with different browser eg: Mozilla Firefox, Internet explorer or Chrome.
My voice is not clear but I can hear tutor clearly or vice versa

Make sure that the sound is UN-mute. Please check the sound icon at the bottom of right corner of your computer and make sure it’s UN-mute and volume is pushed up to maximum level.

Also check your head set and make sure it is properly connected to your PC. And volume scroll on your headset is set maximum.

If you are using laptop and you are getting tutor voice clearly but your voice is not clear than make sure you disable the internal mike of your laptop when using head set.
In case of Desktop, if you have webcam connected to it than the mike option of webcam should be disable otherwise your voice will be not clear.

My class is not opening

This could one of the following two reasons for failure:

Java plugin is disabled. Resolve it by going to browser settings and enable Java plugin

The Java version might require an update. Go to Java.com and update

I am unable to enter the live session class. It says the following plug-in has crashed: shockwave flash.

This is a flash error. Please close your browser and then open it again. If that doesn’t works then try using another browser.

When should I refresh my class page?

Please refresh the page in the following cases, InshaAllah this might solve the problem:

  • Class page gets freeze (at any time during the class).
  • You are unable to hear the teacher voice while other students can.
  • Voice is breaking for you.
  • The teacher is unable to hear your voice after giving you the access to speak
Can I use my Smart Phone to access the class?

To use smart phone to access the class, your phone should meet the following system requirements:

Flash player: 10.3 or later

Browser: Internet Explorer, Chrome*, Safari, Firefox, Opera

Operating system: Microsoft Windows, Android, Linux, Mac OS X, iOS

Note: iOS and Android users need to install the WizIQ App to access Class room.

I am facing audio/video & screen sharing problems on Google Chrome browser.

WizIQ users who are running the Virtual Classroom on certain versions of Chrome browser may experience a delay in audio and video streaming, even with sufficient internet bandwidth.

You can use one of the following fixes:

Fix 1: Upgrade your Google Chrome browser to version 28.0.1500.72 or above. Alternatively, use Internet Explorer, Firefox, Safari, or Opera browsers.

Fix 2: In the existing Chrome (below version 28.0.1500.72), disable the default Flash Pepper (PPAPI) plugin by following these steps:

  • Type chrome://plugins in the browser tab.
  • Click + to expand Details in the upper-right area of the screen.
  • Ensure that Shockwave Flash plugin of Type: NPAPI, is in the list and it is enabled.*
  • Now locate the Shockwave Flash plugin of the Type: PPAPI (out-of-process).
  • Click Disable for the PPAPI Flash plugin.
  • Re-launch the browser.

 

* If you do not have NPAPI type of Shockwave Flash plugin, then download the latest version of the Flash Player from Adobe. On the download page, you may see a message: Adobe Flash Player is built-in but has been disabled. Ignore this message and uncheck the “Yes, install McAfee Security Scan Plus – optional” option before downloading the Flash Player.

Related to General Issues

What if I want to change my Tutor after some time?

Yes, you can change your Tutor anytime you wish. However, this is subject to availability of seats with other Tutors. In any case we advise all students to stick to their respective Tutors and not to go about changing frequently. This tends to disturb the learning process.

In order to change your Tutor, you need to send a mail with the request to the Admin at admin@madinahquranacademy.com

Can I complain about my Tutor and will my name be kept confidential?

Of course you can, rather we say “you should”. We cannot improve our service to Islam unless we get proper feed backs which includes regarding our entire technical system, our tutors, our way of dealings, our mannerism, our customer support etc.

We would be more than happy to receive any complain regarding anyone in our team which includes Admins, Tutors, Managers etc. This has two benefits. Firstly, the person would come to know of his short comings thus giving him an opportunity to improve. Secondly, our service will improve if we remove any short comings.

So do not hesitate to complain about your Tutor. Your name shall be kept confidential from the Tutor!

Can I change my batch or time slot?

Yes you can. However, the change in batch or time slot is subject to the availability of seat in the requested batch or time slot. To do the same, you need to send a mail with the request to the Admin at admin@madinahquranacademy.com

I did not get reply on Live Chat

We apologize for the inconvenience caused to you. However, it is possible that our team must be on a Salah break or the available associate might have taken a short break. Please ping us back again after some time and you shall find us replying you. In any case if you do not get reply from us, then you shall surely receive a mail from us later on. Don’t worry, we don’t miss anyone!

Please understand that we do not have a dedicated paid professionals, rather most of the members work for either free or on low pay for the sake of Allah!

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